Refund policy

Returns/Refunds

To start a return, please email us at sales@romanticallyme.com We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 3705 Moonbeam Drive, Sacramento, CA 95827

For items that are manufactured by another party and resold by RomanticallyMe, please return to the above address.  Do not send items back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.